Contact Us
At Goldenbet, we strive to provide exceptional support to our customers. Whether you have a query about your account, need assistance with placing bets or using the website, or require help with responsible gaming, we are here for you.
Live Chat Support
Our live chat facility is available 24/7 for your convenience. Simply click on the live chat icon at the bottom right of our webpage to initiate a conversation with one of our friendly support agents.
Please note that while we aim to respond promptly to all queries, our response times may vary depending on the volume of requests and complexity of issues.
Email Support
If you prefer emailing us or have a more in-depth query, please contact our dedicated email address. Our team will do its best to respond within 24 hours during business days (Monday – Friday).
Help Centre and FAQ
Before contacting us directly, we recommend checking out our comprehensive Help Centre for answers to frequently asked questions. You can find a wide range of topics covered, from account management and payment methods to responsible gaming and technical issues.
Verification Support
For any verification-related queries or concerns, please contact our dedicated team through live chat or email. They will assist you in resolving the issue as promptly as possible.
Technical Troubleshooting
If you encounter any technical difficulties while using the website, such as login issues or difficulty with placing bets, please reach out to us via live chat or email for assistance. Our support agents are trained to troubleshoot and resolve these types of problems quickly.
Responsible Gaming Assistance
We understand that responsible gaming is a priority for many customers. If you feel that your gaming habits have become problematic or require guidance on setting limits and self-excluding, please contact our dedicated support team through live chat or email.
They will provide assistance with setting deposit limits, loss limits, session reminders, time-outs, and permanent/self-exclusion options in line with UK regulations and best practices.
Communication Response Expectations
Please note that due to the high volume of requests we receive, response times may vary. We strive for a prompt turnaround but appreciate your patience as our team works diligently to address all queries.
General Support Workflow
Our support team is available 24/7 via live chat and email to assist with any questions or issues you may have. You can also reach out directly through the website, either by initiating a conversation in the help section or sending an email.
Preferred Contact Methods
If you would like to contact us via phone, please note that we do not have a dedicated support hotline at this time. You can reach out through live chat or email for assistance.
For account-security-related queries or concerns, please follow the guidelines below:
Multilingual Support
Unfortunately, we do not have multilingual support agents available at this time.
To help you get started, here are some additional resources:
